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Frequent questions

We solve your doubts

GENERAL

About us

MACADA is a company dedicated to wholesale and retail footwear and handbags for women with more than 28 years of experience in the industry, we also introduce the online selling, understanding that its customers are always at the forefront. We offer products with the best designs and following fashion trends for any occasion.

Where can you send your products?

We have shipments nationwide and throughout the American Union.

How much does shipping cost?

Due to the launch sale, we cover the cost of shipping. Take the opportunity!

What payment methods do you accept?

- Credit Card Payment: you only have to enter your bank details securely and make your payment immediately.

I already paid my order, how long does it take until I can have my product?

If you paid with credit card we will start the process at the same moment to fill your order.
You will be receiving it in the next 3-7 business days

Do you accept changes and returns?

Of course we do! Contact us at: contact@macadahandbags.com and request your change or return. We will inform you about the steps to make your change.

At MACADA we want to share with you the pleasure of looking good, and we want your shopping experience to be a success.

I have doubts about my order or how to make one, where do I communicate?

At MACADA we want to share with you the pleasure of looking good, and we want your shopping experience to be a success, so we place our customer service email: contact@macadahandbags.com for any questions, comments or suggestions.

Where do I consult the privacy and data protection policies?

Check our Privacy Agreement at the following link:

SHIPPING & RETURNS

HOW MUCH DO I PAY FOR SHIPPING MY ORDER?

In macadahandbags.com we offer free shipping on all your purchases.
In case you wish to make a return shipping to our warehouse we cover that costs. However, the new shipment, from our warehouse to your address, will cost $ 30 usd

WHICH PACKAGE COMPANY MAKES SHIPPING POSSIBLE?

We have a partnership with Amazon.

About delivery time

All our guides are delivered “Next Day” so your order must arrive in no more than 4 days once you have registered your payment.

As we can not control all the setbacks we guarantee a time of arrival between 3 - 5 working days.

If i do not live in the USA, can i buy?

We are currenlty only making deliveries within usa, but we invite you to send us an email to contact@macadahandbags.com to keep you in mind.

My package hast not arrived, what do i do?

Do not worry, just contact our Customer Service, you might: - Send us a Whatsapp text. - An email to contact@macadahandbags.com

We help you to review why you do not have your package yet.

I typed wrong in my address, what could i do?

Please notify us in the next 3 hours. As part of our mission is to send all our orders on time, if you do not communicate quickly it is possible that your package has already been sent.